fbpx

Resource Navigator

Job Categories: Administrative
Job Types: Full Time
Job Locations: Wilkes-Barre PA

Maternal and Family Health Services’ programs touch the lives of over 90,000 people each year and empower individuals and families of diverse backgrounds to lead healthier lives. Our mission of empowerment, inclusion, and caring extends to our valued staff as well.  We are better together because of our diversity, recognition of differences as strengths, and commitment to providing a culture of acceptance internally as well as to the people we serve.   

Working to meet the health and nutritional needs of women, children and families with information, education, and quality care, MFHS is currently seeking a full time Resource Navigator to work in our Administrative location with travel to various sites within MFHS.  

Job Summary:   

The Resource Navigator will assist in building connections with community resources including health and social services, assist in connecting MFHS clients with needed services to address the social determinants of health, organize outreach efforts to ensure ongoing collaboration with community partners and referral sources, and coordinate cross collaboration between MFHS programs and other providers. 

The Resource Navigator will guide clients through the various health and social service system complexities, assist in enrolling clients in the programs offered by MFHS, and serve as the liaison between community resources, MFHS staff, and clients; build effective working relationships with clients; and educate and assist clients with navigating through the parameters set forth by community providers.  

ESSENTIAL DUTIES AND RESPONSIBILITIES, include but not limited to the following: 

  • Build strong professional relationships with clients to facilitate client engagement in all aspects of care; communicate information to clients to facilitate informed decision-making and connect families to needed services including providing assistance with completion of applications and follow-up documentation. 
  • Serve as an MFHS liaison between the community, providers, staff, and clients by working collaboratively, maintaining effective communication, and building positive relationships to eliminate barriers to care. 
  • Will provide direct engagement with existing community partners and develop new partnerships with providers across diverse fields (including health care, mental health/behavioral health, education, career services, criminal justice, children and youth, housing, food assistance, domestic violence prevention, and other social services), accumulating extensive knowledge of the services available through them.  
  • Will provide ongoing and consistent outreach to facilitate client access to community resources and generate and sustain a steady flow of referrals to MFHS programs. 
  • Will maintain a database of community resources to be utilized by MFHS staff, offer direct assistance in connecting families to needed services, including evaluating client eligibility for various programs and follow up on referrals when necessary. 
  • Will assist MFHS staff with case management tasks and follow ups related to referrals. 
  • Attend and represent MFHS at professional conferences, community events, and other meetings as requested by supervisor focusing on building strong relationships and connections within the community to link potential clients to MFHS services. 
  • Acquire, demonstrate, and maintain an in-depth knowledge of programs and services offered by MFHS, MFHS subrecipients, and within the community to secure all needed services for the client and their family. 
  • Promote and contribute to organizational and programmatic goals of MFHS 
  • Perform other duties necessary to support the provision of services and MFHS programs administration. 

Qualifications/Requirements/Experience: 

  • High School Diploma or G.E.D. required; Degree in public health, Community Health Worker Certificate or related field preferred. 
  • One year experience working in community setting with families of diverse ethnic, cultural, and socioeconomic backgrounds. 
  • Knowledge of psychosocial, economic, and cultural determinants to health. 
  • Excellent communication and interpersonal skills. 
  • Demonstrated skills in creative problem solving, community engagement, outreach, and in-depth knowledge of the assets, challenges, and cultural competencies in the local community. 
  • Demonstrated flexibility and adaptability in response to MFHS-NFP and client needs.  
  • Bilingual (English/Spanish) preferred.  
  • Ability and willingness to travel to other locations within the region for meetings and events. 
  • Ability and willingness to work occasional evenings and weekends.  

MFHS offers employees:  

  • Excellent employee and family medical, dental, and vision Insurance  
  • 11 paid holidays  
  • Generous paid time off  
  • Earn 2 weeks to start, 3 weeks after 2 years, and 4 weeks after 4 years!  
  • 4 personal days  
  • Earn sick time beginning your first day  
  • 100% 401k Company Match (up to 6% of compensation) 
  • FSA/DCFSA 
  • MFHS Paid Life and Disability Insurance  
  • Employee Assistance Programs 
  • Supplemental Benefits  
  • Family friendly schedules – no holidays, evenings, or weekends 
  • Paid training & development  
  • Flexible leave options 
  • Wonderfully collaborative and supportive culture 

Join our compassionate & caring team! 

MFHS is an ADA and EEO employer. Persons representing all aspects of diversity are encouraged to apply.