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Maternal and Family Health Services’ programs touch the lives of over 90,000 people each year and empower individuals and families of diverse backgrounds to lead healthier lives. Our mission of empowerment, inclusion, and caring extends to our valued staff as well.  We are better together because of our diversity, recognition of differences as strengths, and commitment to providing a culture of acceptance internally as well as to the people we serve. 

Working to meet the health and nutritional needs of women, children and families with information, education, and quality care, MFHS is currently seeking a Retail Store Coordinator based out of Berks County.

JOB SUMMARY

The Retail Store Coordinator is responsible for a variety of specialized functions in support of WIC retail stores. This position will require extensive travel to retail stores throughout the southeastern counties approximately 60%-70% of the work week.  The remainder of hours during the week can be used for follow-up reporting and other tasks and may be done remotely working from home if preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Process onsite inspections, reviews, and certifications of WIC retail stores according to required timelines, including initial and reauthorization inspections, monitoring reviews, Level 3 certifications, and follow-up inspections.
  • Provide training to WIC retail stores, including new store training, and annual required training to all retail stores in group settings.  Assure that WIC authorized stores are trained in the WIC Program regulations, policies and procedures.
  • Provide guidance to retail stores regarding WIC rules and regulations, answer questions from retail stores, handle complaints concerning retail stores with a goal of resolving issues and working in collaboration with retail partners to promote a positive experience for WIC participants and grocers.
  • Maintain accurate and timely WIC retail records and documentation in coordination with WIC Retail Manager, and PA Bureau of WIC.

OTHER DUTIES 

  • Prepare process and maintain reports, order forms and administrative correspondence.
  • Perform other duties necessary to support the provision of services.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, demands and/or ability required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

  • High School Diploma or G.E.D. required.
  • Associates Degree preferred but not required.
  • 1-3 years experience preferred

LANGUAGE SKILLS

  • Excellent customer service skills
  • Excellent verbal communication skills for public speaking, group presentations, etc.
  • Bilingual (English/Spanish) required
  • Ability to articulate clearly.
  • Basic writing skills using English words and phrases to complete documents.

 MATHEMATICAL SKILLS

  • Ability to perform operations with units involved in measuring and weighing.
  • Basic math skills such as adding, subtraction, division and reducing fractions.
  • Deductive reasoning – ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive reasoning – ability to arrange things or actions in a certain order or pattern according to specific rules or set of rules.

 REASONING ABILITY

  • Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
  • Ability to interpret a variety of instructions in written and oral form.
  • Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Skills in comparing and inspecting.
  • Classifying or systematically arranging into groups or categories according to established criteria.

 CERTIFICATES, LICENSES, REGISTRATIONS

  • Drivers License & Insured Automobile (work related travel is expected)

COMPUTER SKILLS

  • Ability to create documents and reports in Microsoft Word and Excel.
  • Fundamentals of basic software and database programs to input and/or extract information.
  • Ability to type 40+ wpm

TOOLS & EQUIPMENT (other than basic office equipment)

  • eWIC card readers

OTHER ABILITIES/SKILLS

  • Ability to function independently and as part of a team.
  • Knowledge of customer service and client-centered service delivery.
  • Strong planning and organizational skills.
  • Ability and willingness to complete required on-the-job training such as:
  • MFHS and WIC required trainings
  • Retail Store Coordinator Trainings

PHYSICAL DEMANDS 

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have good vision. 
  • Must be able to type often with moderate manual dexterity.
  • Ability to hear conversation and communicate effectively.
  • Ability to lift 25 lbs. regularly.
  • Constant standing, turning, twisting, reaching and sitting for long periods of time.
  • Occasional pushing, pulling, squatting and walking

MENTAL DEMANDS

  • Ability to reason logically and make sound decisions.
  • Ability to multitask without loss of efficiency or accuracy.
  • Relate to others on a regular basis requiring excellent interpersonal relationship skills.
  • Ability to work as an integral part of a team.
  • Organize and prioritize information and processes to meet frequent demands/deadlines.
  • Use independent judgment and discretion in dealing with highly confidential information and sensitive situations.
  • Respond effectively and efficiently in high stress situations and deal with people under adverse circumstances.
  • Understand, remember, and follow verbal and written instructions.
  • Ability to interact appropriately with a variety of individuals including customers/clients and deal with people under adverse circumstances

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to travel in a vehicle up to 110 miles per day visiting between 1-5 retail stores a day to conduct reviews or trainings.
  • Ability to deal with variable and unpredictable environments in retail stores.
  • Wearing of personal protective equipment (PPE) required up to and including:  gloves, hand sanitizer, masks
  • Typical office environment

Questions? Contact Human Resources!